Refund Policy
Nothing on this site is for sale. This page covers the only case that arises: a voluntary contribution sent to us, and the circumstances in which it is returned.
Nothing to buy
Member accounts are free. Reading, running the tools, and following people are free, and no payment is involved at any point.
We do not hold card details, because there is no card form anywhere on the site. Contributions arrive over UPI or PayPal, which handle the payment entirely outside this application.
Contributions
Anything sent through the Support Us page is a voluntary contribution towards running costs. It is not a purchase, it buys nothing, and it comes with nothing attached — no tier and no effect on any rating or review we publish.
Contributions are therefore non-refundable as a general rule. The exceptions are set out below.
When we will send it back
You sent it by mistake. Wrong amount, wrong number of zeroes, meant to send it to somebody else — tell us within 7 days and we return it.
You sent it twice. Duplicate contributions are returned, whether or not you raise it with us first.
It was not you. If somebody used your account or your device without permission, we return it and remove the record.
You expected something in return. If any part of this site gave you the impression you were making a purchase, the contribution is returned in full.
When we will not
Long after the fact. Contributions are applied to running costs as they are received, so requests made more than a few weeks afterwards cannot usually be met.
A contribution buys nothing, so nothing can be mis-sold. If you sent something you did not intend to send, contact us and it will be returned.
How to ask
Email support@privacytestlab.com or use the contact form. Include the reference code from the Support Us page — it looks like PTL-XXXXXX — and roughly when you sent it.
Returns are sent by the same route they arrived, to the same UPI ID or PayPal account. We cannot send funds to any other destination. Both the original payment and the return involve Bipul Debnath, who runs the site — there is no company account in between.
Chargebacks and disputes
Please contact us first. A dispute raised through PayPal incurs a fee whatever its outcome, on money that was a contribution rather than a sale. In almost every case a direct request is resolved faster, and in your favour.
Changes to this policy
Verification and listing are free, and there is no charge for either at any stage. Should that change, affected businesses will be notified by email in advance, and the terms will be published on this page before any payment is requested.