Review Guidelines
Short version: write about what actually happened to you, leave out links and personal details, and you will be fine.
What makes a review useful
Say what you used it for. "Slow" means little. "Around 40 Mbps on a 300 Mbps line, connecting to a server two countries away" is something a reader can act on.
Say what happened, not what you assume. A support ticket that went unanswered for nine days is a fact. What the company was thinking is not.
Include the boring specifics. Dates, response times, which plan, which platform. Specifics are what separate a real review from a generated one.
Update it if things change. You can edit any review you wrote. The previous version is kept privately so nobody can claim you rewrote history.
What gets a review removed
These are the only grounds. A review being negative is not one of them.
Links or contact details. No URLs, email addresses, phone numbers, or messaging handles. This is the most common reason a review is held.
Naming individual staff. Describe the experience without identifying an employee by name.
Abusive language. Slurs, harassment, or personal attacks. Strong criticism of a product is fine.
Private information. Yours or anyone else's — account numbers, addresses, order details containing personal information.
Wrong company or unrelated content. Reviews about a different business, or not about the product at all.
Clearly not a real experience. Promotional writing, obvious copy-paste, or reviews that read as if written to order.
If we remove a review, we email you the specific reason. It is not a strike on your account, and you are welcome to rewrite the same complaint within the rules.
What businesses can do
A listed business can reply publicly to any review. The reply appears directly beneath it and is visible to everyone.
A business can also report a review it believes breaks these rules. Reporting does not hide the review — it stays live while a person reads the report and decides. That is deliberate: if reports hid reviews, any business could bury criticism by objecting to it.
A business cannot edit your review, remove it, change its position, or affect it by paying us anything.
If a company tells you otherwise, that claim is false and we would like to hear about it.
Rules that stop fake reviews
Accounts must confirm their email before posting a first review.
One review per person per business, enforced by the database rather than by a check that could be worked around.
Business accounts cannot post reviews at all.
Bursts of reviews on one business in a short window are held automatically for a human to read, and accounts posting several reviews within an hour are held for the same reason.
None of this is perfect. Nobody's is. What it does is make coordinated fake reviewing cost real effort instead of being free.
Reporting a review
Anyone signed in can report a review using the link beneath it. Pick the closest reason and add specifics — dates, what is factually wrong, anything that helps. Vague reports are harder to act on than detailed ones.
Every report is read by a person. You will not always agree with the outcome, and we will not always get it right, but nothing is decided automatically.